Basic Requirements

Basic Requirements

The following list outlines the basic requirements that every Teleporte user needs in order to open a Sera4 lock. 

Step 1: Smartphone Compatibility

1.  Teleporte is supported in both Android and iOS devices.  The minimum versions supported are: Android (4.4.3) and iOS (7).

Step 2: Teleporte Mobile Application

1.  Download the Teleporte mobile application, a vailable for Android devices at the  Play Store , and for iOS devices at the  App Store .
2. If you already downloaded the application, m ake sure to use the latest version of the Teleporte mobile application. There are periodic updates of the application that contain important enhancements to benefit all Teleporte users, so it is important to download the latest version when available .

Step 3: Teleporte Account

1. Verify that you have an active Teleporte account. When users are added to Teleporte, the system sends them an email with instructions to  setup a password to  activate their accounts. If you do not have a Teleporte account yet, please contact the administrator of the lock or site that your are trying to access.
2. Activation emails from Teleporte sometimes can be found in the junk or spam email folders, please check these folders as well.
3. After setting a Teleporte password, users can log in to the Teleporte mobile application with the email and password that is registered to their Teleporte accounts.  












4. Users can also reset their Teleporte passwords from the Teleporte mobile application by selecting the option "Forgot Password?" .

Step 4: Teleporte Keys

1.  Verify that you have a key assigned to open the lock.
2.  Validate the key assigned has a valid access period (valid from | valid until) to make sure the key can be used

    • Related Articles

    • Troubleshooting

      Basic Requirements Before attempting troubleshooting steps, please verify that you are following the basic requirements that are detailed in this page. I forgot my Teleporte password 1. Open the Teleporte mobile application, select option to SIGN IN ...

    • Users

      Getting Started AP3 Quick Start Guide AX5 Quick Start Guide Advanced Features Teleporte Work Sessions Software Updates Fail Safe Unlock Access Code (FSU) [ FSU Video ]

    • Fix Bluetooth problems

      Verify if your connectivity problems have been resolved after each step below.  Step 1: Check Bluetooth basics 1. Verify that Bluetooth is ON in your mobile device 2. Keep your mobile device close to the lock, no more than 1 feet away (30cm) Step 2: ...