Fix Bluetooth problems

Fix Bluetooth problems

Verify if your connectivity problems have been resolved after each step below. 

Step 1: Check Bluetooth basics

1. Verify that Bluetooth is ON in your mobile device
2. Keep your mobile device close to the lock, no more than 1 feet away (30cm)

Step 2: Reset Bluetooth in your mobile device

1. Select Support in the main menu of the Teleporte mobile application
2. Select BLUETOOTH TROUBLESHOOTING
3. Select RESET BLUETOOTH RADIO



Step 3: Clear Bluetooth cache (Only for Android devices)

1. Select Support in the main menu of the Teleporte mobile application
2. Select BLUETOOTH TROUBLESHOOTING
3. Select OPEN BLUETOOTH SETTINGS
4. Select Storage & cache
5. Select CLEAR CACHE
6. Select CLEAR STORAGE and confirm selection



Step 4: Reset your mobile device

1. Restart your mobile device: Turn it off completely and then turn it back on.

Step 5: Reset the AP3 padlock

1. Press and hold the button on the padlock for 41 seconds. The LED should flash in different colors, signaling that the padlock has been reset successfully. 

Autodetection of Bluetooth problems

The Teleporte mobile application will also show Bluetooth troubleshooting options automatically if it cannot detect any access points.


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