Bluetooth Troubleshooting

Bluetooth Troubleshooting

This page outlines troubleshooting steps to resolve Bluetooth connectivity issues, which can cause problems to detect and connect to Sera4 locks. 

Step 1: Check Bluetooth basics

1. Verify that Bluetooth is ON in your mobile device
2. Keep your mobile device close to the lock, no more than 1 feet away (30cm)
3. Avoid connecting your mobile device to other Bluetooth devices (headphones, smartwatches, etc) when trying to connect to a lock.
4. Avoid connecting two or more phones to the same lock at the same time as this could cause interference. 

Step 2: Reset Bluetooth in your mobile device

1. Select Support in the main menu of the Teleporte mobile application
2. Select BLUETOOTH TROUBLESHOOTING
3. Select RESET BLUETOOTH RADIO



Step 3: Clear Bluetooth cache (Only for Android devices)

1. Select Support in the main menu of the Teleporte mobile application
2. Select BLUETOOTH TROUBLESHOOTING
3. Select OPEN BLUETOOTH SETTINGS
4. Select Storage & cache
5. Select CLEAR CACHE
6. Select CLEAR STORAGE and confirm selection



Step 4: Reset your mobile device

1. Restart your mobile device: Turn it off completely and then turn it back on.

Step 5: Reset the AP3 padlock

1. Press and hold the button on the padlock for 41 seconds. The LED should flash in different colours, notifying that the padlock has been reset successfully. 


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